Grievance Redressal

Last updated 21 September 2026

If something has gone wrong with an order, a payment, a delivery or how we have handled your personal information, we want to hear about it and put it right.

Grievance Officer

• Name: Nitant Gandhi
• Designation: Manager
• Email: grievance@kraftsrhythmofhands.com
• Telephone: +91 90111 33473
• Address: E5 402, Shivsagar Residency, Sun City Road, Anand Nagar, Pune 411051, Maharashtra, India

What we commit to

• We acknowledge your complaint within 48 hours of receiving it.
• We resolve it within one month.
• Every complaint and what we did about it is logged, so nothing quietly disappears.

What to include

Your order number if you have one, what happened, and what you would like us to do. Photos help for anything about condition or damage.

If you are still not satisfied

You can escalate to the National Consumer Helpline on 1915, or through the INGRAM portal at consumerhelpline.gov.in. Raising a grievance with us first does not affect any right you have to do so.