Cancellation & Refund Policy

Last updated 21 September 2026

Cancelling an order

You can cancel any time before your order is dispatched — there is no separate time limit. Once a parcel has been handed to the courier it can no longer be cancelled, and the return process below applies instead.

Use the tracking link from your confirmation email to cancel, or contact us. If you have already paid, the refund follows the timings below.

Returns

• We accept returns within 7 days of delivery.
• Items must be in original, unused condition, with all original packaging and tags attached. Art pieces must be returned in their original protective packaging.
• Custom-made or personalised items — including commissioned pieces — cannot be returned unless damaged or defective.
• The customer bears return shipping costs, unless the item is damaged or defective.

Damaged or defective items

Contact us within 48 hours of delivery with photographs of the damage. Claims made within this window are honoured even after the 7-day return window has otherwise closed, and we cover return shipping.

Refunds

• Refunds are processed within 3–7 business days of us receiving and inspecting the returned item. Once we initiate it, your bank or card issuer may take a further 5–7 business days to show the money in your account — please allow up to two weeks in total before following up.
• Refunds go back to the original payment method used at purchase.
• Shipping charges are non-refundable, unless the return is due to our error or a defective product.

Exchanges

• Exchanges for items of equal value, within 7 days of delivery.
• For items of different value, the difference is charged or refunded accordingly.
• Exchanges apply to prints and decor, which we hold in stock. Original one-of-a-kind artworks cannot be exchanged for another original — each is unique — so a return on an original is handled as a standard return and refund, and buying a different original is a separate purchase.

Workshops

Workshop bookings are a time-bound service and follow their own terms. If we cancel or move a session, you receive a full refund whatever the notice period, or you can take the new date if one is offered. If you cancel: 7 days or more before the session, a full refund; between 48 hours and 7 days, 50%; under 48 hours or a no-show, no refund.

Getting in touch

See Contact us, or our grievance redressal page if something has gone wrong and you want it escalated.

Krafts Rhythm of Hands — operated by Monalisa Shah.